pzb服務品質模型五大缺口的相關公司資訊
Service Quality Gap of Foreign Banks in India using PZB ... - ipcsit

Service Quality Gap of Foreign Banks in India using PZB ... - ipcsit

瀏覽:1015
日期:2025-06-25
Keywords: Service Quality Gaps, Customer Expectations, Customer Perceptions. 1. Introduction ... According to the PZB model (Figure 1), there are five gaps:....看更多