pzb服務品質模型五大缺口的相關文章
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Service Quality Gap of Foreign Banks in India using PZB ... - ipcsit
瀏覽:1015
日期:2025-06-25
Keywords: Service Quality Gaps, Customer Expectations, Customer Perceptions.
1. Introduction ... According to the PZB model (Figure 1), there are five gaps:....看更多