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![ISO/IEC 20000-1:2011 - Information technology -- Service management -- Part 1: Service management sy]()
www.iso.orgISO/IEC 20000-1:2011 - Information technology -- Service management -- Part 1: Service management syAbstract ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design ...瀏覽：1315 -
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ISO20000-1 (ISO 20000-1) SMS Requirements (PDF) - ISO 20000, ISO 20000 Requirements, it service mana
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