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ISO/IEC 20000-1:2011 - Information technology -- Service management -- Part 1: Service management sy
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日期：2026-04-22
Abstract ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design ......看更多
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